Retail Sales Associate Training

The APSP Retail Sales Associate Manual is a 178-page publication with color graphics. It is designed to help give the entry-level retail employee in the pool and hot tub industry the basic technical knowledge needed to provide quality customer service. Topics covered in the manual include practical knowledge for retail sales associates; structures and finishes; electrical systems; circulation and piping; pumps, motors, and spa packs; sand, DE, and cartridge filters; heaters; water chemistry and chemical safety; water balance and sanitization; water testing; algae treatment; chemical feeders and generators; routine maintenance and seasonal care; pool and spa covers; a conversion table for weights and measures; and a glossary of terms and definitions. The APSP Retail Sales Associate Manual and four customer service workbooks are sold together (product number 02-603); member price is $75 (non-member price is $225). To place an order, please contact the APSP Member Services Center (memberservices@APSP.org or 703.838.0083, ext. 301).         Ralph Bloch Director, Regional Services Phone:   941.306.5222 Fax:   312.896.5094 E-mail:   rbloch@apsp.org